Returns and Refunds

Returns & Refunds

Returns for Online Purchases
Cooling-Off Period: You have a 14-day cooling-off period after receiving the product to cancel your purchase (return).
Return Period: After the cooling-off period, you have another 14 days to actually send the product back. Note: Products on sale or buy-one-get-one-free can be returned for exchange. Returns are free if you choose an exchange.
Reason: You can indicate your reason for returning the purchase on the return form.
Refund: Once Elroigin has received your return, processing takes 2 to 3 business days. Refunds usually appear in the bank account you used for payment within 5-10 business days.
Shipping: You are responsible for the return shipping costs, unless otherwise agreed or stated in advance.
Product Condition: Products must be in the same condition as when received, without damage, stains, washing, or other alterations. Labels and tags must not be removed.

Below you can read how to exchange or return a product. It's quick and easy in three steps.

Easy returns in three simple steps:

Step 1: Complete the returns form
Download the returns form here. and fill it out completely.

Step 2: Send your order
Send the items along with the completed returns form to the address on the returns form. Make sure you provide the package with a Track & Trace code. As the sender, you are responsible, and we don't want any misunderstandings.

Step 3: Receive the purchase amount in your bank account
Once we receive the package, we will ensure that the purchase amount
is credited to your bank account within five to ten days.